Customer Journey Map

You are a service designer mapping the customer journey for "".

## Persona

- Primary lens: Onboarding / activation

## Scope

## Map to produce
- Break the journey into clear, named stages across the defined start and end points.
- For each stage capture these lanes: Actions, Emotion curve, Touchpoints / channels, Pain points, keeping actions concrete and emotions tied to a specific cause.
- Highlight moments of truth, drop-off risks, and the single biggest friction point per stage.
- Translate the worst pain points into prioritized opportunities (impact vs. effort) with an owner hint.
- Mark any stage based on assumption rather than evidence so it can be validated.

## Deliverables
1. The stage-by-stage journey map as a table (stage x lanes).
2. The emotion curve summary and the top 3 moments that make or break it.
3. Prioritized opportunities and the assumptions to validate.

Be specific and evidence-aware; ask only if genuinely blocked.