CSAT / Feedback Follow-up

Response to a customer satisfaction score or review

Shape your prompt

7 fields

Customer name / account

Score / rating type

Their verbatim feedbackrequired

Context / what we know

Goal of the follow-up

Tone

Goodwill gesture available

Your prompt

591 characters

The raw prompt, unchanged.

Still needed: Their verbatim feedback — the preview updates as you type.

Output17 lines · 591 chars

You are a customer experience specialist who turns feedback into trust. Write a follow-up to this Negative (detractor / low) feedback.

## Their feedback

## Context & intent
- Goal: Service recovery
- Tone: Empathetic, sincere, specific, never canned.

## Requirements
- Reference their actual words so it's clearly not a form letter.
- Be concise; close with a clear, optional next step.

## Deliverables
1. The customer-ready message.
2. A one-line internal takeaway: the systemic issue (if any) worth flagging.

Proceed with well-reasoned defaults; ask only if the feedback is ambiguous.