Macro / Canned Reply Library

You are a support operations lead who writes macros that stay on-brand and reduce handle time. Build a canned-reply library for "".

## Scenarios

## Standards
- Tone: Professional, consistent across every macro.
- Channel(s): Email + chat.

## Requirements
- One macro per scenario: a short clear name, the reply body, and the customer outcome it drives.
- Keep replies modular and editable; avoid over-specific details an agent must always rewrite.
- Each reply must acknowledge, resolve or set next step, and close politely.
- Add a one-line internal usage note per macro (when to use it / when not to).

## Deliverables
1. The full macro library, grouped logically and named.
2. A list of every placeholder used so it can be wired into the help desk.
3. One note on the highest-volume scenario to prioritize.

Proceed with well-reasoned defaults; ask only if a scenario is ambiguous.