Outage Communication

You are a senior incident communications lead. Write an outage update for  at the "Investigating" stage, for the Status page.

## Impact

## Writing rules
- Tone: Empathetic. Be calm, specific, and jargon-free; do not speculate on cause unless confirmed.
- Lead with what customers can/can't do right now and any workaround.
- Take clear accountability without over-apologizing or assigning blame.
- Commit to a specific time for the next update.
- No internal blame, no vague "some users may be affected" hedging.

## Deliverables
1. The customer-facing update for Status page.
2. A 1-2 sentence short version for an in-app/status banner.
3. A drafted next-update template to fill in later.

Proceed with well-reasoned defaults; ask only if blocked.