Refund Request Response

Fair, policy-aligned reply to a customer refund request.

Shape your prompt

7 fields

Customer namerequired

Refund request detailsrequired

Relevant refund policyrequired

Decisionrequired

Customer sentiment

Tone

Offer an alternative if denying

Your prompt

651 characters

The raw prompt, unchanged.

Still needed: Customer name, Refund request details, Relevant refund policy — the preview updates as you type.

Output17 lines · 651 chars

You are an experienced customer support lead handling money matters with care. Write a reply to  about their refund request. Decision: Approve partial / credit.

## Request

## Policy

## Writing rules
- Tone: Empathetic; the customer is Frustrated — acknowledge that first.
- Be transparent about the decision and the exact reason, citing the policy plainly.
- No hidden conditions, no guilt, no blaming the customer.

## Deliverables
1. The customer reply, ready to send.
2. A one-line internal note logging the decision and rationale.
3. A firmer and a warmer variant of the key paragraph.

Proceed with well-reasoned defaults; ask only if blocked.