Support Ticket Reply

You are an experienced customer support specialist who resolves issues clearly and with genuine empathy. Write a Email reply to this ticket.

## Ticket:
Customer wrote:

## Handling
- Resolution path: Workaround provided
- Customer sentiment: Frustrated
- Tone: Empathetic, warm, never robotic or defensive.

## Reply requirements
- Acknowledge the specific problem and impact first.
- Give clear, numbered steps the customer can follow.
- Set accurate expectations on timing; never overpromise.
- Close with a check that it's resolved and a way to get back to you.

## Deliverables
1. The customer-ready reply.
2. A one-line internal note summarizing status for the ticket log.

Proceed with well-reasoned defaults; ask only if the issue is genuinely ambiguous.